About this Position

 

About MRP

MRP, the global leader in Aesthetics eCommerce specializes in new and pre-owned device
sales as well as repairs and services on medical aesthetic equipment. MRP is the world's
largest third party service facility.
MRP is a high growth, exciting, fast paced and rewarding company that is expanding the
Biomedical Service Team and is looking for full time, highly skilled professional service
engineers and technicians.

We're looking for...

Candidates must have excellent customer service and communication skills, exceptional ability
to diagnose, service and repair aesthetics lasers, hand-pieces and other complicated
electronic/optical devices while continually demonstrate a positive, customer oriented attitude
and have the ability to work in a fast paced, interactive environment.

Specifically your responsabilities will include:

• Uses skills as an experienced professional to complete installation, maintenance,
  troubleshooting and repair of complex lasers and other aesthetic equipment both in-house
  and at customer locations (minimal travel requirements)
• Troubleshoots a wide range of issues on assigned equipment to component level to
  determine root cause and replaces/repairs defective components and or assemblies utilizing
  industry accepted standards and practices
• Repairs, tests, calibrates and certifies all equipment is operational in accordance to
  manufacturers’ specifications, established guidelines and/or accepted industry standards
• Accurately and thoroughly documents work completed on assigned equipment and
  completes all assignments in a timely manner
• Completes assigned video calls to professionally assist customers and other 3 rd parties with
  installation, troubleshooting and repair of equipment
• Provides guidance and training to coworkers and other assigned individuals and actively
  participates in group training programs
• Provides management, customers and coworkers with timely and accurate technical
  information in a direct, understandable and positive manner
• Shows initiative, excellent customer service, follows established procedures, and works in a
  safe manner

The qualify candidate must have:

• Associates Degree in Biomedical Technology or Military equivalent education
• Minimum of 4 years experience servicing aesthetic laser/medical equipment
• Direct experienced with Candela, Cutera or Cynosure is a plus
• Understands and continually practices electrical and laser safety
• Ability to lift and carry 100 lbs

Other requierements

• Independent thinker making technical decisions that best support the customer
• Proficient with the operation and use of oscilloscopes, multi-meters, energy measuring
  devices, computers and other lab equipment
• Demonstrates excellent interpersonal, written and verbal communication skills
• Strong mechanical aptitude
• Punctual and well organized
• Positive, team focused attitude